Shipping Policy

1. Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays, unless the item is out of stock or on backorder.

2. Shipping Methods: We primarily use Canada Post for shipping within Canada. We offer standard shipping and expedited shipping options for faster delivery.

3. Shipping Rates: Shipping rates are calculated based on the weight of the package and the destination address. Rates will be displayed at checkout before payment is made.

4. International Shipping: We currently ship internationally to select countries using Canada Post's international shipping services. Shipping rates and delivery times may vary based on the destination country.

5. Tracking Information: Once your order has shipped, a tracking number will be provided via email to track your package's journey. You can track your shipment directly through Canada Post's website.

6. Delivery Issues: Highlands Bikes is not responsible for delays caused by weather conditions, carrier delays, or other unforeseen circumstances beyond our control.

Returns & Exchanges Policy

1. Return Eligibility: We accept returns within 30 days from the date of purchase. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

2. Return Process:

   • Initiating a Return: Contact our customer service team to initiate a return request. Please provide your order number and reason for the return.
   • Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
   • Refund or Exchange: Upon receiving and inspecting the returned item(s), we will process a refund to the original payment method or exchange the item(s) as requested.

3. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs incurred.

4. Non-returnable Items: Certain items such as used or personalized products may not be eligible for return. Please check the product description or contact us for clarification before placing your order.

5. Refund Processing Time: Refunds are typically processed within 5-7 business days after receiving the returned item(s). The time it takes for the refund to reflect in your account may vary depending on your bank or credit card issuer.

Contact Information

For any questions or assistance regarding our Shipping & Returns policy, please contact our customer service team at [email protected] or 1-647-210-2336. We are here to help ensure your shopping experience with Highlands Bikes is enjoyable and hassle-free.